At The Kumaun Haat, we want you to be completely satisfied with your purchase. Please read the policy below to understand how returns, replacements, and refunds work. Return and refund conditions may vary depending on the product category.
Category 1 — Food Items (Pulses, Lentils, Herbs)
Food and consumable products are generally non-returnable due to hygiene and safety reasons, except in the following situations:
- The product was delivered damaged or in poor condition.
- The product was expired or had a quality issue.
- The wrong product was delivered.
In such cases, you must contact us within 2 days (48 hours) of delivery at contact@thekumaunhaat.com and provide clear photos and/or an unboxing video showing the issue.
After reviewing the request, we may provide a replacement or refund, depending on the circumstances.
Category 2 — Jewellery & Traditional Wear
Jewellery and traditional wear products may be returned within 2 days of delivery, provided that:
- The product is unused and in its original packaging.
- All original tags, labels, and accessories are attached.
- The product has a manufacturing defect.
- The product received does not match the size or design ordered.
Custom-made or personalized jewellery items are non-returnable.
Return Process
To request a return:
- Contact us at contact@thekumaunhaat.com or via WhatsApp at +91 97209 39332 within 2 days of delivery, with your order number and details of the issue.
- We will review your request and respond within 24–48 hours.
- If the return is approved, we will arrange a pickup where applicable. In certain cases, you may be required to ship the product back to us.
- Once the returned product reaches our warehouse, it will undergo a quality inspection.
- After the inspection is successfully completed, the replacement or refund will be processed, as applicable.
Refund Timeline
Once a return has been approved and the product has successfully passed our quality inspection, the refund will generally be processed within 5–7 business days.
Where applicable, refunds will be issued to the original payment method.
For Cash on Delivery (COD) orders, eligible refunds will be processed through bank transfer or UPI after the required payment details are provided and verified.
Please note that the time taken for the refunded amount to appear in your bank account may vary depending on your bank or payment service provider.
Non-Returnable Items
The following items are generally non-returnable:
- Opened or used food products, unless the product is defective, damaged, expired, or incorrect.
- Sale or clearance items, where specifically stated at the time of purchase.
- Custom-made or personalized products.
- Products that have been used, damaged, altered, or returned without their original packaging, tags, or accessories.
Contact Us
For return, replacement, or refund-related queries, please contact us:
Email: contact@thekumaunhaat.com
WhatsApp: +91 97209 39332
Website: The Kumaun Haat