At The Kumaun Haat, we are committed to delivering authentic products from Uttarakhand to your doorstep with care and reliability. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and other important shipping information.
Order Processing Time
Once you place an order, we generally process it within 2–3 business days.
Orders are not processed on weekends or public holidays. Orders placed on these days will be processed from the next working day.
Delivery Timeline
Estimated delivery times are:
- Metro Cities (Delhi NCR, Mumbai, Bangalore, etc.): 7–8 business days
- Within Uttarakhand: 4–5 business days
- Rest of India (Tier 2/3 cities and remote areas): 8–10 business days
Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, particularly in hilly areas, courier delays, public holidays, local disruptions, or other circumstances beyond our control.
Shipping Charges
Shipping charges are not fixed and may vary depending on the customer’s delivery location, pincode, order weight, package size, and available courier service.
The applicable shipping charge will be calculated or confirmed after the delivery location and order details are received and verified.
Customers will be informed of the applicable shipping charges before the order is finalized or dispatched.
Pan-India Delivery
We deliver across India, including remote and hilly areas of Uttarakhand.
Certain remote pincodes may require an additional 1–2 business days due to courier network availability and accessibility.
Order Tracking
Once your order has been dispatched, you may receive a tracking ID through email, SMS, or WhatsApp, depending on the contact information provided during checkout.
If tracking is available for your order, you can use the tracking details provided to check the current status of your shipment.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery timeframe, please contact us at:
Email: contact@thekumaunhaat.com
WhatsApp: +91 97209 39332
We will coordinate with our courier partner and make reasonable efforts to help resolve the issue.
In case of a shipment being lost in transit, we will work with the courier partner to investigate the matter and provide an appropriate resolution based on the circumstances.
Damaged Packaging
If your package appears damaged at the time of delivery, we recommend taking clear photos or a video of the package before opening it.
Please inform us as soon as possible at contact@thekumaunhaat.com or via WhatsApp at +91 97209 39332, along with your order number and photos/video of the damaged package.
This will help us investigate the issue and determine the appropriate replacement or refund, where applicable.
Contact Us
For any shipping-related questions or concerns, please contact us:
Email: contact@thekumaunhaat.com
WhatsApp: +91 97209 39332
Website: The Kumaun Haat